Digital transformation is a must for SME to stay relevant in the current era. It helps automate enterprise operation, brings more visibility towards enterprise processes and customer spending behaviour. With more data in place, it creates more value to customers and as a result drives higher revenue to the company. Previously, many enterprises have their so-called digital transformation by just opening a website or Facebook page. But, they were directionless after having the page on. In fact, they did not know how to leverage the website to improve customer loyalty and drive more leads and revenue.
We have heard too many stories like this and their pain point from our clients. Thus, Digital Brand Ecosystem 4.0 was initiated by a group of online communities that is passionate and committed to help SMEs to expand the multiplier effect via digital platforms.
We pride ourselves to be the first mover and pioneer in developing the first Sales Force Multiplier platform worldwide, namely ezConnect. We have witnessed the meaningful impact of the sales force multiplier application towards a company's staff, members, agents and the customers. Imagine you have received 1,000 members, instantly you have 1,000 mini websites created with unique links. With these links, your company is ready to drive more revenue.
ezConnect allows your satisfied customers to transform to become your company brand ambassador. We have built a special feature called One-Click Blast Sharing that allows users to share links easily with their friends and families via available social media platforms.
The feature has 3 key steps while the user shares the product or promotions:
- Product can be directly placed for order checkout
- The user shares the personalized mini online store and place an order after browsing all the products at once
- The user gets a special ID or link that can be easily shared to more people
Assuming currently you have 10,000 customers in your existing customer base. We have a conservative estimation that only 10% of the customers will download your apps, so you have 1,000 users. With these 1,000 users, they will share the product via social media platform and assuming each share gets 100 views each. There are 100,000 viewers. From these 100,000 viewers, 10% of the viewers will purchase your product which is 10,000 of them. Assuming each transaction is around RM50, you will get RM500,000 transaction value. With 10% of the customers, it helps you drive RM500,000 of value all via customer sharing.
- Website & Unlimited mini website
Our SME retailer can set up a domain website with product descriptions, promotion tools, blog or pages, shipping methods and payment gateway easily.
Our SME retailer can also customize their mini website with selected product, template and tagline.
- Custom-made apps
We provide customized apps ready made for our retailers that come with payment gateway, membership system, point system, shipping options and referral features for their customers. The referral features allows their customers to become their brand ambassador, sharing their products on social media with their friends and families.
ezConnect has proven track records in assisting more than 100 SMEs in building apps and websites. With the enterprise-level e-commerce platform, these retailers and seasoned online merchants are now able to capture customer data, understanding each touchpoint from customer enquiry, browsing history to putting the items in cart. Besides, we also help transform your customers into ambassadors, giving them a chance to earn referral fees. In addition, our customers can now track the sales employee performance with data provided from the platform.
ezConnect has adopted the build, operate and transfer concept where we have a team of specialists helping you build a customized website or apps based on your business requirement. Our team of experts will help automate your marketing activities, set up a dynamic mini store for referral programs, manage your catalog effectively and link multiple online payment gateway.
DIGITAL TRANSFORMATION is a process to marketing your brand with effective costing, reducing time to raise customer awareness and maximizing the effort. We simplify and automate all of your operations, so you just need to focus on your SALES.
We are helping our SME solve these challenges:
- Time issues
Current SMEs struggle to develop products and solutions to address customer needs and they don’t have enough time to digitalise their operations and reach customers online.
- Resources Issues
Current SMEs face constant challenges in hiring talent. A successful online business platform requires an expert team made up of business analysts, IT department, social media team, sales agent, operation department and administration where current SMEs might not have.
- Lack of knowledge and vision
Some SMEs have been comfortable with the existing ways in selling their products and services. They might not see why digital transformation is a need for them. Some even feel directionless about digitalization.
- Budget
Most SMEs lack the budget to implement digital transformation. Most of them face challenges in justifying the ROI of digitalization.
Megadian’s concept allows seamless, smooth and informative communication among your brand, customers and potential customers. We help you in establishing your brand positioning and be at the top of your customers’ mind.
With our system, SME retailers are able to enjoy these end to end ecosystem benefits:
- Storage and cloud platform
Our system provides you the storage and cloud platform, saving you the hassle and cost in subscribing to other cloud platforms. We know how daunting it is to familiarize yourself with different cloud platforms.
- Booking Platform
Our booking platform is easy to use where the customers can make reservations on their preferred items easily. Customers do not need to drive to the shopping mall, pick up the items and queue to purchase it.
EXCLUSIVE RSVP SYSTEM
Our system enables your customers to make booking anytime, with a few clicks via their mobile phone. Your business calendar and Microsoft outlook will be automatically updated and synchronized with the customer booking.
This feature has delivered 3 important outcomes:
- More bookings from customers delivering more revenue for your business
- Minimize human error and cost
- Customers are more loyal to your brand and high satisfaction towards your service
- Logistics solutions
We also partner with third-party logistics partners to provide you with the logistics solutions. We have handpicked these logistics partners based on their track records thus you can deliver your products to your customers safely and carefully.
- Data analysis
Data is gold. Our system captures each touchpoint of a customer from browsing your catalog, adding their preferred items to cart, sharing them to their social media to purchase the products and get the products delivered. These data points are valuable for you to customize your offerings.
- Payment gateways
We make your customer payment process seamless and smooth by linking all payment gateways for you.
- Human resources and training
No time training sales agents and ambassadors to sell your product. You can count on us to upskill your agents and ambassadors.
- IT support
Our friendly IT support team is always available to help you with your IT issues so you can focus on serving your customers.
12 key features our solution provides:
- App
We help our SME retailers build outlets in every phone where they can share their e-catalogue easily with their loyal app customers.
- Mini websites
Mini website enables the sales force multiplier. By recruiting more users, more mini websites with unique links are created and used to drive revenue.
- Data analyhsis
We help our SME retailers perform data analysis and visualize the result so that they make quick and wise decisions in customizing their product offerings.
POWERFUL SHARING, TRACKING AND ANALYTICS
With the powerful sharing mechanism we pioneer, you can effectively and efficiently track your business network to better understand your customer base. So you can make corresponding business strategies with our analytics.
- Event management
Our system also helps SME retailers in organizing events and promotion to better engage their customers.
- Brand Community
We help you in expanding your brand community by transforming your customers to become your ambassadors, achieving win-win situation for you and your customers.
- Customer support
We can guide you in improving your customer support capability, so you can better anticipate customer responses.
- Social sharing
We enable your ambassadors to share your company products to their social media sites, thus expanding your reach and engagement.
Megadian Connect allows your satisfied customers to transform to become your company brand ambassador. We have built a special feature called One-Click Blast Sharing that allows users to share links easily with their friends and families via available social media platforms.
The feature has 3 key steps while the user shares the product or promotions:
- Product can be directly placed for order checkout
- The user shares the personalized mini online store and place an order after browsing all the products at once
- The user gets a special ID or link that can be easily shared to more people
- E-mail management
We help you blast email effectively instead of having them ended up in spam boxes.
- Information hub
The website and mini-website solution is an information hub about your latest product offerings. Your customers can get all the information there and save their time from calling your customer support.
- Loyalty / reward system
We help you customize the loyalty or reward system easy to comprehend and can motivate the customers to buy more or refer more friends and families to buy your products.
- E-commerce and mini websites
We offer e-commerce and mini websites enabling your customers to buy online.
- Push notification
We help you drive your traffic back to your brand ecosystem and increase customer engagement. Our expert team guides you to engage users with curated content and the latest updates or promotions. With these initiatives in place, they help your business increase brand awareness, improve customer retention, and conversion without a huge budget.
